Privacy Policy
Last Updated: January 14, 2023
At CrystalRoute, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
- Information We Collect
When you visit or purchase from CrystalRoute, we collect certain information to fulfill your order and improve your experience:
- Personal Information: Name, email address, phone number, and shipping/billing address.
- Order Information: Details of the products you purchase and your transaction history.
- Payment Information: We use secure third-party payment gateways (such as Razorpay/Stripe/UPI). We do not store your credit/debit card details or banking passwords on our servers.
- Browsing Information: We may collect non-personal data such as your IP address, browser type, and the pages you visit to help us optimize our website.
- How We Use Your Information
We use your data strictly for the following purposes:
- Order Fulfillment: To process payments, ship your order, and send you tracking updates.
- Customer Support: To communicate with you regarding your order or inquiries.
- Marketing (Optional): If you opt-in, we may send you emails about new arrivals, sales, or crystal tips. You can unsubscribe at any time.
- Legal Compliance: To comply with applicable laws and regulations.
- Sharing Your Information
We value your privacy and never sell your personal data to third parties. We only share information with trusted service providers necessary to run our business:
- Logistics Partners: (e.g., Shiprocket, Delhivery) to deliver your package.
- Payment Processors: To securely process your transaction.
- Cookies
Our website uses cookies (small text files) to enhance your shopping experience. These help us remember your cart items and understand how you use our site. You can disable cookies in your browser settings, but some features of the site may not function properly.
- Data Security
We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure, though we strive to use commercially acceptable means to protect your data.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Updated versions will be posted on this page with the “Last Updated” date.